Refund and Returns Policy

ScandinavianArt operates at the intersection of high-end aesthetics and specialized market intelligence. Because our services involve the immediate transfer of proprietary curatorial logic, trade secrets, and valuation data, our policies are designed to uphold the professional value of our intellectual property while ensuring a transparent relationship with our clientele.

1. Immediate Intellectual Transfer

Our digital dossiers, investment protocols, and gallery architectures are high-density knowledge assets. The transaction is considered fully executed at the moment digital access is granted. * The irreversible nature of information exchange means that once our proprietary strategies have been accessed, the professional value has been delivered in full.

  • We invite our clients to engage with our detailed service descriptions and curatorial briefs prior to purchase to ensure the chosen asset aligns with their aesthetic and financial objectives.

2. Strategic Advisory and Diagnostic Services

For services requiring the active engagement of our senior curators, such as the Private Collection Diagnostic:

  • Pre-Execution: A refund is available only if the request is made before the client has submitted their portfolio documentation or imagery for review.
  • Active Review: Once our strategists have commenced the analysis of your collection and the diagnostic recording has begun, the professional fee is non-retractable.
  • Continuity: We offer the flexibility to postpone a scheduled audit or transfer the credit to a different portfolio, provided we receive notification at least 48 hours before the promised delivery window.

3. Technical Integrity and Data Fidelity

We maintain an uncompromising standard for the functionality of our virtual tools.

  • Systemic Support: If a technical barrier prevents the high-fidelity viewing of a digital map or the execution of a financial spreadsheet, our support team will resolve the issue or provide an alternative secure delivery within 12 business hours.
  • Factual Recalibration: In the rare event that a material factual error is identified within a market dossier, our research team will issue a corrected and updated version as a matter of priority. Such updates are part of our commitment to accuracy and do not invalidate the original intellectual exchange.

4. Professional Resolution

Our goal is the successful curation of your portfolio. If you believe a service has not met the architectural standards of the ScandinavianArt brand, we encourage you to submit a formal review request to our email . Every inquiry is evaluated by our Director of Curation to ensure our commitment to aesthetic and market excellence remains absolute.